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Energy Assistance Program

If you have trouble paying your heating bills, turn to CRT for help

Are you worried about the winter heating bills? If so, CRT may be able to assist you with your home heating costs! Apply now for the 2020-21 CT Energy Assistance Program. Households can easily using any of the following:

  • Call CRT's Energy Assistance Hotline: 860-560-5800  (Use the automated attendant and select the option to create an appointment - English and Spanish available)
  • Call  211 (Info-line)
  • Dial your local town Social Services Office if you reside outside the Greater Hartford area

Due to COVID-19, the majority of intake appointments are happening over the phone and via mail. CRT is committed to ensuring the safety of our customers and employees. Customers can also download and complete an online application for Energy Assistance here

Then please submit your completed application to CRT via email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Please take note of the following program dates:

August 3, 2020 > Households can begin to apply for Energy Assistance

November 2, 2020 > Deliverable fuel portion of the program begins

March 31, 2021 > Last day to request a fuel delivery

May 3, 2021 > Last day to apply for Energy Assistance

May 14, 2021 > Last day utility heated households with a shut off notice for its primary source of heat can apply to establish its eligibility for benefits.


May 31, 2021 >  Last day to submit deliverable fuel bills

2020-21 Energy Assistance income guidelines are as follows:

Family size                            Income Guideline

  • 1                                            $37,645
  • 2                                            $49,228
  • 4                                            $72,394

For more information, please call 211 or 860-560-5800

Operation Fuel

CRT also accepts applications for Operation Fuel. If eligible, this program can provide year-round emergency energy assistance for low to moderate-income households. This program also offers assistance with repair/replacement of older furnaces, boilers, and water heaters. 

One-time Water-Assistance Grants Now Available!
CRT is working with Operation Fuel to provide water-assistance grants to households in need.  Applications accepted July 21, 2020 – May 28, 2021

These water-assistance grants are available to households in need within their 29-town catchment area. Applications are being accepted on a first-come, first-served basis.

To qualify for water assistance, applicants must meet one of the following criteria:

  • a current shut-off notice
  • have no water utility service
  • need assistance with making a required payment in order to prevent a shut-off
  • have a past due balance of 30 days or more
  • meet income guideline requirements of up to 75% State Median Income

Family Size              Income Guideline

  • 1                               $45,213.48
  • 2                               $59,125.32
  • 3                               $86,949.00
  • For more information, please call 211 or 860-560-5800


For information about what paperwork to bring to your appointment for Energy Assistance, please see the attached checklist of Documentation Requirements.

(Descargue la lista de verificación en Español.)


Application Sites
Select a town near you. Most sites see participants by appointment only. Call the town office to schedule a meeting or check on office hours.


For more information
CRT Resource Center
Address: 395 Wethersfield Avenue, Hartford
Telephone: 860-560-5800
Fax: 860-560-5731
[email protected]
Office Hours: Mon - Fri 8 am - 4 pm


At Wethersfield Ave., Evening Hours: 4:00 pm to 7:00 pm, Monday thru Thursday; and Saturday Hours from 9:00 am to 1:00 pm

Also, offices hours are available at: 
330 Market Street, Hartford, CT 
8:00 am to 4:00 pm, Monday thru Friday


Need help paying your electric or natural gas bill?
United Illuminating, Southern Connecticut Gas and Connecticut Natural Gas are offering energy assistance virtual sessions now thru February to help customers struggling to pay their utility bills during this unprecedented time.
Learn about programs available to help you with your electric and natural gas utility bills. Upcoming dates are listed below. 
Please register at least 24 hours in advance of any session in order to secure a link to the virtual session.


Funding provided by 


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Additional Details
Any household with a gross annual income at or below 200 percent of the federal poverty guidelines, and has provided all required documentation, is eligible for the program.

Updated January 2021