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STEPS Case Management System 

Created by and for Community Action Agencies

STEPS Case Management System is a comprehensive web-based case management software that was developed by Community Renewal Team’s in-house experts. Drawing on over 50 years of experience, CRT has produced the outcome-driven system that practitioners need: a tool that lets you measure the success of your clients, assess the effectiveness of your programs and demonstrate impact to key stakeholders! 

This is an efficient, intuitive tool to let your staff concentrate on their clients! 

  • Integrated, comprehensive participant record from intake and assessment through service plan, goals and outcomes
  • Collaborative workflow allows multiple users in real time, at varied levels of access
  • Monitors information and provides alerts and time/progress benchmarks
  • Flexible reporting and funder-compliant data by household, program, demographics, ROMA or National Performance Indicators
  • Web based application ensures quick start up 
A smooth implementation including installation, training and customer support you can count on!
  • Configuration of software to match customer operations
  • Development of Implementation Plan 
  • Installation and testing of STEPS system
  • Staff training and in-depth instruction for on-site lead employee (train-the-trainer)
  • Documentation including User and Administrator Manuals, Quick Reference Guide
  • Ongoing Hot Line and “Trouble Ticket” support from dedicated STEPS staff
  • Provision of software updates and patches throughout contract period
STEPS Case Management System makes data capture a tool, not a chore. Schedule a demo now!
STEPS Case Management System
Address: 555 Windsor Street, Hartford
Telephone: (860) 560-5642
This email address is being protected from spambots. You need JavaScript enabled to view it.  
Office Hours: Mon - Fri 8 am - 4 pm
Updated August 2016  


Brittney Gibson
Senior Case Manager
"I would highly recommend this software because it is easy, user-friendly, and allows detailed reporting."